Cancellation and Lateness
We all know that life happens and schedules can change, but please understand that in fairness to your healer, staff and other patients, we have established the following Cancellation and Lateness Policy.
Late Arrivals
We will try to accommodate late patients up to 15 minutes after their scheduled treatment time, but they may be asked to wait, or their treatment may be cut short in order to treat on-time patients. Patients more than 15 minutes late are considered cancelled.
Cancellations
Cancellations are divided into early and late categories.
Early cancellations are those that occur more than 24 hours before your appointment time. There is no charge for early cancellations. Please cancel online whenever possible. If you cannot cancel online, any call, email or voicemail that arrives before the 24 hour window will be considered an early cancellation.
Late cancellations occur within the 24 hour window (less than 24 hours) before your scheduled appointment time, and are charged the amount listed in the intake form. These appointments cannot be cancelled online. You must call, leave a voicemail or email us directly to late cancel an appointment. If there is no cancellation notice and does not show up on time, you will be charged at full price.